At TIXRI LOGISTICS PRIVATE LIMITED, we are committed to ensuring your satisfaction with our products. This Refund and Return Policy explains the conditions and procedures for returning or refunding purchases made from our website.
1.1. Products can be returned within 7 days of delivery if they are defective, damaged, or not as described.
1.2. To be eligible for a return, items must be unused, in their original condition, and include all packaging, tags, and accessories.
2.1. To initiate a return, please contact us at tixrilogistics@tixrilogistics.com with your order details and reason for return.
2.2. Our team will review your request and provide you with a return authorization and shipping instructions.
2.3. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. Approved refunds will be credited within 7-10 business days and credited to your original payment method.
3.3. Shipping fees and COD charges (if any) are non-refundable.
4.1. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
4.2. Exchanges are subject to stock availability.
4.3. Exchanged/replacement product will be delivered within 4-5 days
5.1. If you receive a damaged or defective item, notify us within 48 hours of delivery.
5.2. We will arrange for a replacement or refund, depending on availability and your preference.
Address: Second Floor, 267, Plot No. H-9, Vardhman Corporate Plaza, Pitampura, Netaji Subhash Place, New Delhi-110034
E-mail: tixrilogistics@tixrilogistics.com
Thank you for shopping with TIXRI LOGISTICS PRIVATE LIMITED. We value your trust and are here to assist you with any concerns.